Pharmacy Terms

These terms of service (referred to as the “Pharmacy Terms”) apply to the fulfilment of prescriptions for the products by London Specialist Pharmacy Ltd (General Pharmaceutical Council registration number 9010630) of 27 Mortimer Street, London, England, W1T 3BL  (referred to as the “Pharmacy”).

We dispense products on prescription (referred to as the “The Products”) directly to you. This is based on information sent to us by the clinic that has referred you to us. We do not dispense The Products to anybody on your behalf. Your contractual relationship for The Products is directly with us.

You confirm that all of the information you have provided to the clinic that referred you to us in relation to your medical condition is complete and accurate. You confirm that you have consented to your health data being processed by the clinic that has referred you to us, and for your health data being shared with us together with any prescriptions issued to you. Should you withdraw this consent, you must notify us immediately.

You acknowledge that should you terminate your relationship with the clinic that referred you to us, the clinic may notify us. In this case these Pharmacy Terms may also be terminated and we will cease to dispense The Products to you.

We will only dispense The Products to you if a valid prescription has been issued by a licensed prescriber based upon a personal consultation and assessment. We will only send The Products to you if we approve the prescription for The Products that has been issued to you. We will only send The Products to you if we receive payment for The Products from the clinic that referred you to us on your behalf.

We will send The Products to you promptly following receipt of your valid prescription. You will receive an order confirmation email with further details on The Products. You should inform us if you do not receive The Products within 30 working days of the order confirmation.

Title to The Products is transferred to you when they leave our premises. We shall not be liable for any damage that may occur in transit. We shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including, without limitation, delays due to back orders or issues with postal and delivery services.

We do not accept returns of any of The Products unless they have been dispensed in error and do not match your prescription.

You must carefully read the Patient Information Leaflet that accompanies The Products before using The Products. You are responsible for use of The Products in accordance with instructions. The Products are dispensed to you to treat a specific condition that has been identified as applicable to you. The Products must not be shared with or used by any other person.

You must notify your GP or primary healthcare professional about your use of The Products.

To the maximum extent permitted by law, we disclaim all warranties and representation, express or implied, in relation to The Products supplied by us, including without limitation implied warranties and suitability for any particular purpose. Your sole remedy in relation to any claims relating to The Products supplied by us is for us to provide a like-for-like replacement.

You may not assign any of your rights or obligations under these Pharmacy Terms to any third party. You understand that we may at our sole discretion assign or license our rights and obligations under these Pharmacy Terms to any third party. No delay in enforcing any right arising under these Pharmacy Terms shall be construed as a waiver of such right.

We may make changes to these Pharmacy Terms from time to time.

These Pharmacy Terms and any disputes arising under them shall be governed by English law, and subject to the exclusive jurisdiction of the courts of England.